AI - Human Harmony in CX: From Vision to Outcomes

Overview:

AI-Human Harmony in CX isn't just a concept anymore—it's becoming an operational reality. This roundtable brings together top CX and BPO leaders to explore how enterprises can design customer journeys where AI elevates human capability, and humans bring empathy, judgment, and nuance that AI alone cannot achieve.

To explore this future, we are delighted to invite you to an exclusive, closed-door roundtable hosted by Exotel in partnership with Gainskills Business Media.

In collaboration with Gainskills Business Media, we’ve designed a session for industry innovators and customer-centric professionals. Join us as we explore how leading teams are seamlessly integrating AI and human talent to deliver better results through real-time journey observability.

Real-time observability across customer journeys
Scalable automation that enhances agent productivity
Contextual personalisation at every step of interaction

Our Engagements

On This Roundtable

Speakers

28+

Delegates

Key discussion pointers:

How real-time intelligence enables better decision-making

Reducing manual effort while empowering agents with contextual insights

Leveraging historical, behavioural, and conversational data for deeper relevance

Real-world implementation learnings from CX and BPO leaders

How enterprises can orchestrate seamless AI + human collaboration

Attendees will gain:

Strategic clarity on building AI-human synergy across customer touchpoints
First-hand insights from leaders who are already operationalising AI in high-scale CX environments
A front-row seat to the first-ever live demo of the Exotel Harmony Platform
Peer-driven perspectives on transforming agent productivity, quality, and customer delight
Actionable frameworks to accelerate your organisation’s AI-native CX roadmap

Speakers

Sachith Rajagopal

Director - Enterprise Sales

Exotel

Rohan Shanbhag

Chief Customer Officer

Exotel

Agenda:

Time	Session
05:00 PM - 06:15 PM	Registration
06:15 PM – 06.30 PM	Opening Remarks by Exotel Sachith Rajagopal, Director - Enterprise Sales, Exotel.
06:30 PM – 06.45 PM	Keynote Presentation: AI Human Harmony: From Vision to Outcomes Rohan Shanbhag, Chief Customer Officer, Exotel.
06:45 PM – 07:30 PM	Live Product Demonstration & Q&A Sahil Gandhi, Director - Product Management, Exotel.
07:30 PM - 07:45 PM	Closing Remarks
07:45 PM onwards	Networking Dinner & Refreshments