Real impact from this roundtable — not just numbers, but meaningful participation.
Delegates Joined
Most CX leaders are getting pitched agentic AI right now, and most haven't actually seen it run end to end in a live environment. That gap is wider than the marketing suggests. The intent to adopt is real; the number of organizations who've actually shipped something is still small. This roundtable is for the people caught in that gap. We're bringing together CX, IT, and business leaders to talk about what's genuinely working, what's stalled, and what's still stuck in a pilot that never made it to production. The conversation will move through what a customer journey looks like once an AI agent is making decisions rather than just responding, what DPDP means once that agent is handling real customer data, and what a contact center has to look like underneath all of this for any of it to actually hold up. No slides, no product walkthrough. Just people dealing with the same problem, comparing notes
Thought-provoking conversations that matter for responsible AI at scale
Explore real-world AI deployments that are delivering measurable business and customer outcomes.
Benchmark your organization's progress against peers facing similar technology, budget, and compliance challenges.
Gain practical lessons on scaling agentic AI beyond pilots into enterprise-wide adoption.
Walk away with fresh strategic perspectives and actionable ideas to accelerate your AI roadmap.
An evening of insights, discussions and networking.
