Thursday, 20 August, 2026
Pullman New Delhi Aerocity
Conversational AI is changing how you engage customers — personalised, intelligent interactions across every touchpoint. But as adoption accelerates, innovation and trust need to move together, especially with India's Digital Personal Data Protection (DPDP) Act now reshaping how you collect, store, and use customer data in AI-led conversations.
This closed-door executive session brings together senior leaders in customer experience, digital transformation, and AI to discuss how you deploy conversational AI responsibly, at scale — without slowing down growth or falling short on compliance.
Attendees will gain valuable insights through meaningful peer-to-peer discussions on building customer trust, enhancing customer engagement, and delivering exceptional AI-driven experiences.
Thought-provoking conversations that matter for responsible AI at scale
Practical strategies for deploying conversational AI responsibly, at scale
Building customer trust through every AI interaction compliance — ensuring your customer conversations are both engaging and fully compliant.
Proven ways to boost engagement and satisfaction without losing the human touch
Real-world success stories from enterprises scaling AI the right way
How Exotel's AI stack — Voicebot, AI Assist, and CQA — helps you personalise at scale