21st May 2026 | Mumbai
One evening. India’s sharpest CX minds. No theory. Just the decisions that changed everything. India’s most ambitious enterprises aren’t optimising customer experiences. They’re architecting them. They’re making bold bets – on trust as an economic asset, on AI as the intelligence layer, and on customer conversations as drivers of real business growth.
CNBC TV18 and Forbes India, in partnership with Exotel, present EngageX 2026. A gathering of the people already building the future of Customer Experience. The future of CX isn’t being written later. It’s happening now. This is not a gathering for everyone; it’s a gathering for the right ones.
The enterprises winning in an AI-first world aren’t running compliance programs—they’re building trust architectures. Learn how transparency and consent are quietly becoming the strongest CX moats in regulated industries.
Only 4% of CX leaders can calculate the ROI of their decisions. Discover what it actually takes—the technology, org design, and executive mandate—to build an intelligence layer that resolves issues before customers even report them.
When AI handles 80% of interactions, the remaining 20% carry the entire relationship. Understand how to redesign the human-AI boundary so empathy and intelligence work together, not against each other.
Every conversation generates signal—churn risk, pricing sensitivity, and product feedback. The question is whether your organisation is wiring that intelligence into decisions across CX, sales, marketing, and product.
Executive Editor
Managing Editor
CEO
Co-founder & CGO
A Curated Half-Day Experience | 2:30 PM onwards
Arrive, connect, and network with industry peers.
Rethinking trust as a measurable driver of business value.
How leading enterprises are building CX that learns, predicts, and compounds.
Real decisions. Real outcomes. The moments that moved the needle.
Break
When customer experience becomes a boardroom and balance sheet priority.
From transactions to trust-led relationships.
How financial services are shaping the next frontier of CX.
Building today for the brand customers will trust tomorrow.
Designing the foundations for secure, intelligent, and scalable customer interactions in an AI-first world.
A special performance
Close the evening with meaningful conversations.
Join the decision-makers shaping CX in Mumbai on 21 May.