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Every Conversation Counts

Building AI-Led Customer Experience

date Wednesday, 09th September, 2026
location JW Marriott Bengaluru
date 6:00 pm onwards
Conversational AI illustration

Overview

Customer experience has become the defining differentiator for modern enterprises, and AI is rapidly transforming how organizations engage, support, and retain customers. As businesses move beyond traditional contact centers, intelligent automation, conversational AI, and data-driven insights are enabling faster, more personalized, and more meaningful customer interactions.

Every Conversation Counts is an exclusive executive roadshow designed to bring together senior Business, CX, IT, and Digital leaders to explore how AI can transform customer conversations into measurable business outcomes. Through thought-provoking discussions, real-world success stories, and peer networking, the roadshow will showcase how organizations across industries are leveraging AI to enhance customer experience, improve operational efficiency, ensure compliance, and drive sustainable growth.

Key Discussion Pointers

Thought-provoking conversations that matter for responsible AI at scale

01

Transforming contact centers into AI-powered growth engines

02

Delivering personalized customer experiences with Conversational AI

03

Building scalable and intelligent customer engagement strategies

04

Balancing AI automation with human empathy

What You'll Take Away

Discover how AI is transforming customer conversations into business growth opportunities.

Learn practical strategies to improve customer experience while optimizing operational costs.

Understand how leading organizations are balancing automation with human-centric engagement.

Gain actionable insights on DPDP readiness, data privacy, and AI governance.

Network with senior CX, Business, IT, and Digital leaders from diverse industries.

Explore proven AI use cases and success stories that can accelerate your digital transformation journey.

Agenda

Evening Schedule

An evening of insights, discussions and networking.

Time Segment
6:00 PM Welcome Address
6:15 PM Inside CX: Through the lens of an Industry leader who've built it
6:30 PM Panel: "From Cost Center to Growth Engine: Making the Business Case for AI in CX"
6:50 PM AI-Human Harmony: Live Demo
7:05 PM Recognitions & Closing Note
7:20 PM Onwards Dinner & Networking

Registration Form

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