Exclusive CX Leadership Roundtable

Shaping Tomorrow’s Customer Experiences: Getting Started with AI

March 7, 2025

06:00 PM - 09:00 PM IST

Overview

AI is revolutionizing customer experience, enabling businesses to deliver faster, smarter, and more personalized interactions. However, successfully integrating AI into CX strategies requires a well-planned approach.

Join us for an exclusive,
invite-only roundtable where
CX leaders will discuss:

The transformative power of AI in customer experience.

How to drive quick impact while adopting AI.

Best practices, challenges, and strategies for seamless AI integration.

Our Engagements

On This Roundtable

2

Speakers

40+

Delegates

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This interactive discussion, led by industry experts, offers a unique opportunity to engage with senior CX leaders, share insights, and explore real-world AI success stories.

Top 3 Reasons to Attend

Join the Freshworks Leadership Circle

  • Network with top CX decision-makers.
  • Engage in high-value, peer-led discussions.

Gain Practical Insights

  • Explore key trends shaping AI-driven CX.
  • Learn actionable strategies for AI adoption.

Experience AI in Action

  • Witness a live AI showcase by Freshworks.
  • Discover real-world success stories and best practices.

Agenda

6:00 PM – 7:00 PM

Registration, Refreshments & Networking

Kick off the evening with welcome drinks and an opportunity to connect with industry peers

7:00 PM – 7:30 PM

Transforming CX with AI: Strategic Insights & Practical Implementation

Discover how AI is transforming customer experiences and driving business impact.

Interactive conversation on AI adoption, challenges, best practices, and business benefits.

7:30 PM – 7:45 PM

Practical Showcase: AI in CX

Live demonstration of AI-driven customer experience solutions by Freshworks.

7:45 PM – 8:20 PM

Deep-Dive Roundtables: Shaping Customer Experiences with AI

Breakout discussions on AI’s role in personalization, automation, and customer engagement.

8:20 PM onwards

Dinner & Networking

End the evening with an exclusive dinner, fostering deeper connections with industry leaders.

Glimpse Of Shaping Tomorrow’s Customer Experiences: Getting Started with AI