Exclusive CX Leadership Roundtable

Shaping Tomorrow’s Customer Experiences: Getting Started with AI

March 7, 2025

06:00 PM - 09:00 PM IST

Overview

AI is revolutionizing customer experience, enabling businesses to deliver faster, smarter, and more personalized interactions. However, successfully integrating AI into CX strategies requires a well-planned approach.

Join us for an exclusive,
invite-only roundtable where
CX leaders will discuss:

The transformative power of AI in customer experience.

How to drive quick impact while adopting AI.

Best practices, challenges, and strategies for seamless AI integration.

This interactive discussion, led by industry experts, offers a unique opportunity to engage with senior CX leaders, share insights, and explore real-world AI success stories.

Top 3 Reasons to Attend

Join the Freshworks Leadership Circle

  • Network with top CX decision-makers.
  • Engage in high-value, peer-led discussions.

Gain Practical Insights

  • Explore key trends shaping AI-driven CX.
  • Learn actionable strategies for AI adoption.

Experience AI in Action

  • Witness a live AI showcase by Freshworks.
  • Discover real-world success stories and best practices.

Agenda

6:00 PM – 7:00 PM

Registration, Refreshments & Networking

Kick off the evening with welcome drinks and an opportunity to connect with industry peers

7:00 PM – 7:30 PM

Transforming CX with AI: Strategic Insights & Practical Implementation

Discover how AI is transforming customer experiences and driving business impact.

Interactive conversation on AI adoption, challenges, best practices, and business benefits.

7:30 PM – 8:00 PM

Deep-Dive Roundtables: Shaping Customer Experiences with AI

Breakout discussions on AI’s role in personalization, automation, and customer engagement.

8:00 PM – 8:20 PM

Practical Showcase: AI in CX

Live demonstration of AI-driven customer experience solutions by Freshworks.

8:20 PM onwards

Dinner & Networking

End the evening with an exclusive dinner, fostering deeper connections with industry leaders.

Registration

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