In a world of rising complexity, IT and CX leaders are expected to deliver seamless, intelligent service experiences at a faster pace and more efficiently than ever before. Agentic AI is redefining what’s possible: empowering teams, automating intelligently, and enabling organizations to scale without scaling chaos.
This invite-only evening brings together forward-thinking IT and CX leaders to explore practical strategies, evolving trends, and real-world applications of Agentic AI. Discover how to uncomplicate service delivery and customer engagement for a smarter, faster future.
On This Roundtable
40+
Delegates
6:00 PM – 6:30 PM
Registrations & Networking
Guest arrivals, refreshments, informal networking
6:45 PM – 6:55 PM
Welcome Address
Opening remarks by Laghu Sikarwar, Global Head of Commercial, Freshworks
6:55 PM – 7:10 PM
Spotlight Keynote
Evolving ITSM & CX in the Age of Agentic AI by Vish Mehta, Staff Product Manager, Freshworks
Practical Showcase
AI in Action: Showcase of Agentic AI capabilities and real-world Freshworks use cases
7:30 PM – 7:55 PM
Panel Discussion
Uncomplicating at Scale: Insights from IT & CX leaders on the AI evolution
8:00 PM – 8:20 PM
Deep-dive Roundtable Discussions
ITSM Leaders
Scaling Smart ITSM & Operations with AI Agents
CX Leaders
Automating CX Without Losing the Human Touch
8:30 PM onwards
Networking Dinner
Dinner with cocktails
8:30 PM – 9:00 PM
Dinner & Networking
End the evening with an exclusive dinner, fostering deeper connections with industry leaders.
