Uncomplicating Growth: Breaking the Complexity Tax with AI

Uncomplicating Growth:Breaking the Complexity Tax with AI

Thursday, 12 February, 2026

Pullman New Delhi Aerocity

6:00 PM

Overview

For Delhi’s high-growth companies, complexity is the "silent killer" of momentum. It isn't just an IT issue; it’s a growth problem disguised as an operational one. Organizations are currently paying a "Hidden Complexity Tax" that drains 7% of their annual revenue. This session brings this invisible cost to light: from the 6.8 hours lost per employee weekly to the 20% of "regret spend" on underutilized software. We will provide a roadmap to move from a tangled mess of workflows and tools to a unified platform that serves humans rather than complicating their work.

Key Takeaways

Eliminate the "Hidden Complexity Tax ": Spot the invisible costs of growth through lost productivity, organizational chaos, and "regret spend" on underutilized tools

The "Total Experience" Strategy: How the focus on Employee Experience helps bridge the gap on Customer Experience

Scale without Headcount: Learn how using agents can deflect 60% of both IT tickets and customer queries, allowing your lean team to focus on high-value scaling

Unified Intelligence: Move from fragmented workflows to a system where employee insights improve customer outcomes (and vice versa)

Rapid ROI for Growing Orgs: Deploy "turn-on" AI that delivers measurable impact in weeks, not months

Agenda

6:00 – 6:30 PM

Registrations

6:30 – 6:45 PM

Welcome & Opening note

6:45 – 7:30 PM

Keynote Session

Reddy Ramprakash, Solutions Leader at Freshworks

7:30 – 8:00 PM

AI in Action: Live showcase

8:30 – 8:30 PM

Interactive discussion: Q&A

8:30 PM onwards

Networking Dinner