Deliver the next level of experience
CX Tour Mumbai | 20 June 2025
CX Tour Mumbai | 20 June 2025
Imagine a world where AI-powered technology seamlessly orchestrates contextual, efficient, and personalised experiences—crafted for tomorrow’s needs and available today. Join us at our CX Tour India as we unveil the next evolution in AI-driven innovation. The future is here. It’s intelligent, unified, and designed to accelerate your business growth.
Why Attend:
Discover the latest advancements in digital, and AI— how AI-Powered Experience Orchestration can help you break away from the competition.
Hear from industry-leading organisations on how they are using digital, AI and cloud to elevate their customer experience.
Join a deep dive workshop for expert insights in creating customer experiences that build loyalty.
On This Webinar
150+
Delegates
Unlock new possibilities in customer engagement by leveraging AI to deliver personalised, seamless, and context-driven experiences. Redefine what’s possible, build lasting loyalty, and elevate every interaction to create exceptional value for your customers. Get exclusive insights into our latest AI-powered solutions from Genesys executives, our customers and partners.
Are you ready to deliver the next level of experience?
20 June 2025
01:30 PM – 02:30 PM
Connect with Genesys experts, partners and your peers over networking lunch.
02:30 PM – 04:00 PM
04:00 PM – 04:10 PM
Welcome and kick start CX Tour Mumbai
Raja Lakshmipathy, Vice President and Managing Director, India and SAARC, Genesys
04:10 PM – 04:40 PM
Goods are fungible. Services are intangible. Experiences are memorable.
In today’s experience economy, delivering a product or completing a service is no longer enough. Customers expect seamless, personalised interactions that make them feel seen and valued.
Join us as our speaker explores how AI is reshaping the future of customer experience—building intelligent systems that anticipate needs and deliver truly personalised journeys.
Discover how to move beyond transactions and create moments that matter.
Albert Nel, Senior Vice President, APAC, Genesys
04:40 PM – 04:55 PM
04:55 PM – 05:15 PM
05:15 PM – 05:45 PM
05:45 PM – 06:10 PM
06:10 PM – 07:15 PM
07:15 PM – 07:30 PM
07:30 PM – 08:00 PM
08:00 PM – 08:15 PM
08:15 PM – 08:20 PM
08:20 PM – 10:30 PM
Albert Nel
Senior Vice President, APAC, Genesys
Raja Lakshmipathy
Vice President and Managing Director, India and SAARC, Genesys
Aditya Garg
Head of Solutions Consulting, India, Genesys
Vinod Venkateswaran
Chief Operating Officer, PGIM India
