Redefine CX with AI-powered Experience Orchestration

Roundtable

Redefine CX with AI-powered Experience Orchestration

11th April 2025

Mumbai, The Westin Garden City

6pm onwards

About

CX is increasingly getting redefined, with rising customer expectations on one side and AI on the other. How do organizations, whether Contact Centres and CX centres, stay ahead of the curve balancing both these needs while keeping their business in focus? This roundtable will dive deep on how Contact Centres and CX centres can embark on their AI-transformation journey and what would a truly AI-powered experience orchestration look like.

Key Discussion Points

How is AI redefining CX:

Are the benefits that AI brings to the table, the same for BPOs and non-BPO Contact Centres?

AI-powered Experience Orchestration

What do we mean by it?
How do organizations get started with such an Experience Orchestration journey?
How is this journey different for every organization?
What do connected customer journeys look like?

Measuring success and challenges while looking to implement an AI-powered experience orchestration

What are the success KPIs relevant to the business
What are some of the challenges to look for

Why Attend

Gain Insights:

Discover and understand how you can embark on an AI-powered Experience Orchestration journey.

Strategic Guidance:

Discover actionable strategies for integrating AI into your organization’s CX framework.

Networking Opportunities:

Connect with industry leaders and peers to share experiences and best practices.

Agenda:

Time	Session
05:30 PM to 06:00 PM	Registration
06:00 PM to 06:15 PM	Opening remarks
06:15 PM to 07:30 PM	Roundtable Discussion:- Topic: Enhancing Customer Experience through AI: Strategies for Success
07:30 PM Onwards	Dinner & Cocktails