Agenda
Registration & Hi-tea
5:00 pm - 6:00 pm
Opening Remarks & CXO Acknowledgment
6:00 pm - 6:05 pm
Pooja Modi, VP, Business at Jio Haptik, will set the tone for an inspiring evening, welcoming India’s most visionary CX leaders and framing the conversations ahead.
Welcome Keynote by Haptik
6:05 pm - 6:20 pm
Rajratna Kakade, Business Head - India & Middle East, Jio Haptik, shares how forward-thinking enterprises are transforming customer experience through intelligent automation, hyper-personalization, and the agility to adapt at the speed of customer expectations.
Keynote by Meta: The Future of Business Messaging
06:20 PM - 06:30 PM
Arzan Singapurwalla, Partnerships Lead, Meta, shares how innovation, scale, and intelligence are key to the next frontier in customer engagement IN 2025.
The CXO Fireside Chat
06:30 PM - 06:50 PM
A thought-provoking dialogue on India’s AI Mission and the future of AI in enterprises, featuring Ahshad Jussawala, CEO, and Aakrit Vaish, Co-founder of Jio Haptik
Panel Discussion: Reinventing Customer Journey with WhatsApp & Agentic AI
06:50 PM - 07:15 PM
An in-depth conversation on transforming customer interactions into intelligent, measurable outcomes.
Experiential Networking: AI in Action Over Dinner & Cocktails
07:15 PM onwards
Continue the conversation with curated demos of AI Agents on WhatsApp, paired with fine dining, cocktails and peer networking.
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