Agenda
Registration
6:00 pm - 7:00 pm
Opening Remarks & CXO Acknowledgment
7:00 pm - 7:05 pm
Setting the stage for a high-impact evening with India’s most visionary CX leaders.
Welcome Keynote by Meta
7:05 pm - 7:10 pm
Prache Agarwaal, Business Messaging India Lead, Meta, shares how innovation, scale, and intelligence are key to unlocking the next frontier in customer engagement.
Executive Keynote: Intelligent Customer Experiences in a Digital-First Economy
7:10 pm - 7:15 pm
Ahshad Jussawala, CEO of Haptik, shares how forward-thinking enterprises are transforming customer experience through intelligent automation, hyper-personalization, and the agility to adapt at the speed of customer expectations.
Fireside Chat: Reinventing Customer Journeys with WhatsApp & Agentic AI
7:15 pm - 8:00 pm
Sameer Jain, CVP & Head D2C Business and Digital Brand, Axis Max Life Insurance Limited, An in-depth conversation on transforming customer interactions into intelligent, measurable outcomes with leaders from Axis Max Life Insurance, Meta & Haptik
Experiential Networking: AI in Action Over Dinner & Cocktails
8 pm onwards
Continue the conversation with curated demos of AI Agents on WhatsApp, paired with fine dining, cocktails and peer networking.
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