For twenty years, customer experience was built for operations. That is about to change. Join Sameer Narkar, Founder & CEO of Konnect Insights, for a keynote and a closed-room leadership round table on what happens when your customer conversations start answering business questions.
Reserve Your SeatEvery brand has built CX around dashboards, tickets, and service metrics. But the most valuable business intelligence in your company is sitting inside your customer conversations — and almost nobody outside the CX team ever sees it. This keynote is about what changes when that intelligence reaches the people who make the decisions.
A closed-room working session for senior leaders. Bring your hardest business questions — about growth, competitors, and what to build next — and we will explore what your customer conversations already reveal. No slides. No pitch. Just real questions and real intelligence.
Your customers are telling you what they want, what frustrates them, why they leave, and what you should build next — every single day, across every channel. The question is no longer how to manage those conversations. It is how to understand what they mean.
Calls, chat, WhatsApp, reviews, social, surveys, competitor chatter. One of the richest sources of business intelligence in your organisation.
Where is our next big opportunity? What should we build next? Is a crisis coming? These are business questions, not CX questions.
When CX can answer business questions, it stops belonging only to the CX team. It belongs to the CEO, the CMO, product, sales, and the board.
The round table brings together a small group of senior leaders who own customer experience, marketing, growth, and strategy at India's most respected enterprises.
Reserve your seat for the keynote and the leadership round table at DCX Confex Delhi.
Reserve Your Seat