The Power of Connected Systems: Driving Seamless Omnichannel Experiences in India

20th September, 2024

The Westin Garden City

06:30 PM Onwards

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In today’s rapidly evolving digital landscape, Indian consumers expect seamless, personalized experiences across multiple touchpoints—whether online, in-store, or through mobile platforms. The key to meeting these expectations lies in the power of connected systems. By integrating various digital and physical channels, businesses can provide a unified customer experience that not only meets but exceeds customer expectations.

This roundtable discussion will bring together experts and industry leaders to explore the strategies and technologies driving seamless omnichannel experiences in India. We will delve into the benefits of connected systems, the challenges of implementation, and the future of customer engagement in a digitally interconnected world. Participants will share insights on how to leverage data, AI, and connected technologies to create cohesive customer journeys that drive satisfaction, loyalty, and business growth.

Speakers:

Speakers

Alex Koshy

SVP, Sales

Uniphore

Speakers

Harish Rayadurg

Business Head, India

Uniphore

Talking Points

  1. The Evolution of Omnichannel Experiences in India

    • How consumer expectations are changing in the Indian market.
    • The shift from multichannel to omnichannel strategies.

  2. The Role of Connected Systems in Omnichannel Delivery

    • Understanding connected systems and their impact on customer experience.
    • Examples of successful integration of digital and physical channels.

  3. Leveraging AI and Data Analytics for Seamless Customer Journeys

    • How AI and data analytics are enhancing personalization and customer engagement.
    • The importance of real-time data in driving omnichannel success.

  4. Challenges in Implementing Connected Systems in India

    • Key challenges faced by businesses in integrating connected systems.
    • Overcoming technological, cultural, and organizational barriers.

  5. The Future of Customer Experience in a Connected World

    • Emerging trends in omnichannel strategies.
    • Predictions for the next wave of innovations in customer experience.

Agenda:

Time Title
6:30 PM – 7:00 PM Welcome over coffee
7:00 PM – 7:20 PM Keynote Presentation - Alex
7:20 PM – 8:20 PM Open house discussion - Harish
8:20 PM – 8:30 PM Summary and Thank you Note (Harish and Alex)
8:30 PM – 10:00 PM Conversations over Dinner and Drinks.

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