Get peer perspectives to strengthen your AI-Powered CX Strategy

Artificial Intelligence (AI) is paving the way for a new era in customer experience, empowering business leaders to innovate like never before. At our upcoming CX Leaders’ roundtable, we'll discuss and deliberate on how AI can revolutionize customer service, delivering highly personalized and empathetic interactions at scale

AI allows us to imagine a future where customers can have a personalized concierge which understands their preferences and history, and recommend them products even before customers realize they need them. In a world where customers and businesses are both bogged down by huge wait times and high ticket volumes respectively, AI can resolve tickets faster and free up humans to focus on the more creative and innovative aspects of cust

But while AI has huge promise, implementing these ideas is quite complex. Most available AI solutions are not ready-to-use out of the box, or haven’t been trained specifically for Customer Service using quality customer interaction data sets. This reality presents a significant challenge to businesses aiming to establish an intelligent customer experience strategy in the evolving landscape.

With AI expected to usher in 5x more interactions between customers and companies, the pace of change has left leaders to face new challenges.

Join us for our networking roundtable to share your perspectives on the topic, and to listen to those from your peers. We are quite confident that you will walk away with a lot of valuable insights on boosting your organization’s customer experience.

Hope to see you there!

Key challenges that we will be discussing:

• Scaling to manage high support volumes while maintaining high CSAT
• Operating efficiently and seamlessly across all channels
• Integrating, customizing and securing data to make changes fast